Spa Etiquette

To maintain a peaceful and relaxing ambiance, we kindly ask all guests to:

 

    • Keep noise to a minimum and respect the privacy of other guests by speaking softly.

    • Ensure that children are receiving a treatment as well, we don’t have baby sitting room.

    • Switch off mobile phones and electronic devices to fully immerse yourself in the spa experience.

    • Respect that our spa services are strictly professional. Any inappropriate behavior towards our staff will not be tolerated, and services will be discontinued with full payment required.

What to Wear

For your comfort during your treatment, we recommend wearing light, comfortable clothing or a bathrobe. Our therapists provide draping for privacy, and disposable undergarments are available upon request.

Booking & Arrival

 

    • Advance booking is recommended via Email, WhatsApp, KakaoTalk or Line to secure your preferred time and treatment.

    • Please inform our receptionist of any special requests or health conditions when booking.

    • Arrive at least 15 minutes before your appointment to relax and enjoy your experience. For group bookings of 5 or more, please arrive at least 30 minutes in advance.

    • Late arrivals may result in a reduced treatment time to accommodate other guests fairly.

Cancellation Policy

 

    • Cancellations made at least 6 hours before the appointment will not be charged.

    • Cancellations made within 6 hours of the appointment will incur a 50% fee.

    • Cancellations within 1 hour or missed appointments will be charged at full price.

    • Jasmine Aromatic Spa reserves the right to refuse service to guests who violate our policies or pose a health and safety risk.

Spa During Pregnancy

If you are pregnant, please inform us of your pregnancy stage so we can recommend suitable treatments.

Transport Services

We offer free pick-up and drop-off services based on the following conditions:

Pick Up Information (Direct booking only with us)*:

  • Free pick-up & transfer (return or drop to Bali airport) Minimum 2 people  in 1 order ( Minimum 90 minutes treatment).
  • Free drop to Bali Airport if booking just for 1 person (Minimum 90 Minutes treatment).
  • Coverage Area: Bali Airport, Jimbaran, Nusa Dua, Sawangan.

Limited time pick up and transfer  ( Kuta , Legian & Seminyak: 09.00 AM – 15.00 PM).

Facility

  • Free use luggage store (except for large items like surf board, golf stick, etc).
  • Free Shower amenities.
  • Complimentary ginger tea & cookies.